Solution Support Specialist

Are you passionate about people, processes and technology?

Do you consider yourself a data-junkie?

Do you like to learn something new every day and have a passion for sharing your knowledge with others?

Are you the type of person who knows both the business and the technical worlds? 

Does the thought of a daily commute make you want to stay in bed?

Do you want to help others grow while making a positive impact on organizations, society, and the environment?

If so, we would love the opportunity to meet you! InfoNarus is looking to hire the best Solution Support Specialist to join our team!


At InfoNarus, a Solution Support Specialist (S3) is a professional with a well-rounded technical skill-set that blends various aspects of business analysis, data analysis, project management, systems integration, and system administration. S3s assist Solution Architects, Solution Engineers, and other senior staff on projects and may report to the Vice President of Solution Delivery or other appointed staff. S3s may have substantial autonomy on smaller projects and tasks such as minor modifications, training, documentation, or out-of-the-box implementations. This technical and hands-on position requires work both within a team as well as individual work settings contributing to all aspects of solution implementation and support. This includes, but is not limited to, requirements gathering, application installation/configuration, documentation, testing, and training. This is a customer facing role and some out-of-town travel may be required, as projects dictate.


Responsibilities:

·        Apply your technical knowledge and subject matter expertise to complete assigned projects and tasks on time, within budget, and respecting

         the scope agreed upon with the customer.

·        Participate in planning and requirements gathering sessions either in-person or remotely.

·        Coordinate with the Solution Delivery team to ensure solutions are developed per customer requirements and specifications.

·        Be a primary point of contact for customer's technical support needs. 

·        Value and protect company, colleague, and customer data.


Skills Required (must posses most of these):

·        Experience working in a project focused organization

·        Conceptual knowledge of System Development Life Cycle methodologies and/or Software Engineering Methodologies such as

          Scrum, Kanban, Extreme Programming, RUP or Waterfall

·        Ability to work on deliverables/tasks for multiple projects simultaneously

·        Experience in communicating and collaborating in a professional manner

·        Stays current with trends relating to technology and subject matter applicable to the job

·        Ability to train and teach others

·        Working knowledge of Microsoft Windows and Office Suite

·        Working knowledge of database-driven web and mobile applications

·        Working knowledge of Relational Databases, particularly in the areas of schema structures, reporting, and data integration capabilities

·        Conceptual knowledge of AutoCAD or Revit

·        Ability to triage bug reports and perform basic troubleshooting of computer hardware and software

·        Prior experience and ability to work from home, or another remote site, with minimal supervision

·        Associate’s degree and minimum 2 years of applicable subject matter experience or technology implementation/support experience


Skills Preferred (must posses some of these):

·        Demonstrable experience in the use, implementation, or support of leading enterprise applications for Integrated Workplace Management,

         Computer Aided Facilities Management, Corporate Real Estate, Asset Management, or Human Resource Information Systems such as ARCHIBUS,

         Tririga, FMSystems, Yardi, Asset Works, ServiceNow, PeopleSoft, or Workday

·        Working knowledge of common database administration tasks

·        Working knowledge of data analysis and ETL processes

·        Working knowledge of common computer networking configurations such as LAN, WAN, VPN, and Cloud

·        Conceptual knowledge of software languages and platforms, such as SQL, HTML, XML, JavaScript, Java, Tomcat, ExtJs, Sencha, or jQuery

·        Conceptual knowledge of architectural design, building system engineering, or building information modeling

·        Education/Certification in Business Analysis, Scrum, ITIL, SDLC, Project Management, or Six Sigma

·        Bachelor’s degree and minimum 1 years of applicable subject matter experience or technology implementation/support experience



About InfoNarus

InfoNarus approaches every project as a partner to the organization we are implementing an Integrated Workplace Management System (IWMS) for. With this approach, we collaborate with the project team to identify, model and implement the best solution to meet the overall needs. We take a multi-faceted approach. We begin with our focus on the people and the processes already in place. Once we have collectively agreed on the process moving forward, we embark on applying the technology. Our philosophy is, “If you apply technology to a challenged process, you only get a challenged process quicker.”


Equal Opportunity Employer

InfoNarus is an equal opportunity employer and does not discriminate against applicants or employees because of race, color, religion, national origin, sex, age, citizenship status, disability status of an otherwise qualified individual, membership or application for membership in a uniformed service, or membership in any other class protected by applicable law.